Terms & Conditions


Read123 expressly deny any affiliation with Irlen lenses or Cerium Lenses, or with The Irlen Institute or any Irlen Centre. Any reference made on this website to Irlen Syndrome is purely coincidental and only for the purpose of education. Customers purchasing Read123 lenses are doing so under the clear notification/understanding that Read123 lenses for Visual Stress, Dyslexia, Migraine and Autism are not Irlen lenses or Cerium lenses.

Please read our Terms and Conditions carefully. If you disagree with any information set forth here, please stop using our website immediately.

These terms and conditions govern your use of this website as well as our software and any other affiliated products; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, please do not use this website or our software.

Read123 do not claim to cure or treat Dyslexia or Autism. Our lenses are designed to help manage some of the symptoms associated with these conditions especially if any such person with these conditions has Visual Stress / Meares-Irlen Syndrome. Anything else is outside our scope of experience and we recommend you consult an expert in Autism or Dyslexia for further advice.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Read123 use of cookies in accordance with the terms of Read123 privacy policy / cookies policy.

Unless otherwise stated, Read123.co.uk and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:
• copy and reproduce material from this website
• sell, rent or sub-license material from the website;
• reproduce, duplicate, copy or otherwise exploit material on this website for your commercial gain
• edit or otherwise modify any material on the Read123.co.uk website without our explicit permission
• redistribute material from the Read123.co.uk website except for content specifically and expressly made available for redistribution.
Where content is specifically made available for redistribution, it may only be redistributed with our explicit permission.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Read123’s express written consent.

You must not use the Read123.co.uk website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing; third party or otherwise without Read123’s express written consent.

Access to certain areas of this website is restricted. Read123 reserves the right to restrict access to other areas of this website, or indeed this entire website, at Read123’s discretion.

If Read123 provides you with a password to enable you to access restricted areas of this website or our software, you must ensure that the user ID and password are kept confidential and limited for your use only.

Distribution of your password to other unauthorised individuals may result in immediate termination of your access, with no further access to the website. Refunds will not be given. If there is a breach of data confidentiality this could result in legal proceedings against you.

Limitations of liability

Read123 will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website/our software/our glasses.

You agree that Read123 will not be held liable for any damages caused to yourself or any third party; directly or indirectly as a result of our products. If you find this unreasonable you should not use our website.

You agree not to hold Read123 liable in front of any regulatory body including The General Optical Council. You agree to indemnify Read123 for any losses, monetary or otherwise they might incur in the event of any action brought about by The General Optical Council.

You agree not to act under false pretences to gather information against Read123.

Whilst every effort will be made to deliver items on time and in useable condition, Read123 will not be held liable for any loss resulting from failure to deliver items purchased via the website on time or damaged goods. Any compensation in addition to either a refund or a replacement will not be forthcoming.



By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Read123 has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Read123’s officers or employees or the company itself in respect of any losses you suffer in connection with the Read123 website or any of its affiliated products.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Read123’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Read123.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify Read123 and undertake to keep Read123 indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Read123 to a third party in settlement of a claim or dispute on the advice of Read123’s legal advisers) incurred or suffered by Read123 arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to Read123’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Read123 may take such action as Read123 deems appropriate to deal with the breach, including suspending/terminating your access to the Read123 website, blocking computers using your IP address from accessing the Read123 website, contacting your internet service provider to request that they block your access to the Read123 website and/or bringing court proceedings against you.


Read123 may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of the Read123 website from the date of the publication of the revised terms and conditions on this website.


Read123 may transfer, sub-contract or otherwise deal with Read123’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you and Read123 in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English Law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England.


Read123 shall endeavour to provide Visual Stress resources (overlays, tinted books and screen colour changing software, tinted Dyslexia glasses) upon diagnosing Visual Stress and/or colour preference for children as we deem professionally appropriate.

Prescription Glasses

You agree that prescriptions provided for glasses are in accordance with The Opticians Act and valid and you are buying on behalf of yourself or someone 16 and over. Customers are responsible for ensuring prescriptions are correctly entered upon ordering.

Glasses bought from the 7-10 or 11-16 age range will be presumed to be bought for head sizes that fall outside the normal range for an adult.

Under 16 prescription glasses are under our discretion under the supervision of a qualified Optician, which may include a visit at your home by our optician to ensure glasses are correctly dispensed as per The Opticians Act. We reserve the right to decline sale.

You order prescription lenses on the proviso that your prescription is 2 years old or less.

Glasses tints

Due to the personalised nature of our glasses, it is the customer’s responsibility to ensure the tint and the size of the frames are the correct choice. We recommend using the testing kit to ensure the tint is correct. Whilst we endeavour to ensure all frames fit according to age, on rare occasions frames will fall outside the fitting range for some customers. Please contact us to notify us of this so we can provide the right advice.

Read123 tints are ONLY for use with reading on white paper, VDU screens and/or whiteboards. They are not designed to be driven in or any other purpose outside what they are intended for.

NHS vouchers

Read123 will contact your optician to verify any prescription associated with an NHS voucher. We reserve the right to decline a voucher that is deemed unacceptable by us.

Free Trials

Free trials of any Read123 products are on a loan basis only. The customer pays the full cost of the item and is refunded on return. Items must be sent back tracked/signed to be eligible for the refund. Items not received back by us will not be refunded. Customer pays the return postage.


Payments will be made with immediate effect using Read123’s online shopping cart.

Payments can be made electronically with a valid credit/debit card or Paypal.

You shall use credit/debit cards or Paypal facilities that are in your name only unless explicitly authorised by a third party to use their details.


You must notify Read123 by email or phone if you wish to cancel glasses orders within 24 hours of payment.

Faulty items

Must be reported upon delivery. Reports of faulty products particularly, scratched/broken lenses, scratched frames, broken/damaged frames upon opening, more than 24 hours after delivery will not be accepted as a fault on our part.

Refunds, Replacements and Exchanges


Any purchased items to be returned must be done so within 30 days of receipt.

Items returned must be in saleable condition.

Any items returned that are damaged will not be refunded.

Whilst every endeavour is undertaken by us to ensure a pleasant experience, due to the bespoke nature of our products, it is the customer’s responsibility to ensure glasses are ordered from the correct section i.e., kids, teens, adults. Glasses ordered incorrectly for size will only be 50% partially refunded as goodwill.

It is the customer’s responsibility to ensure the correct tint is ordered. Incorrect tints will only be partially refunded by 50%.

Items returned to Read123 as a result of the customer not accepting the glasses (failure to collect from the local delivery office) will only be partially refunded. An admin fee of 50% will be charged.

The customer bears the cost of postage and packaging for returned items, faulty or otherwise.

Try before you buy / Testing Kits

The customer bears the postage charge. This is £5.00 for UK, £10.00 for international.

Any items damaged in transit when sending back to Read123 will be charged to the buyer.

Try Before You Buy frames and testing kits must be sent back to us in resaleable condition and within 10 days of receipt for UK customers and 20 days for international customers. Frames and testing kits will NOT be accepted after this time period has elapsed and you will be charged the full amount. If there is a problem you must notify us within 48 hours of receipt of items.

Items must be posted back to the correct address. Items lost as a result of not sending back to us without confirming the correct address, will not be refunded. It is the customer’s responsibility. 

Referrals and discounts

Referral discounts on Read123 Visual Stress software are only applicable in the event this leads to a subscription. Refund policy will apply.


Warranties unless stated, are only on frames. This does not include lenses.


Read123 reserves the right to refuse business transactions with party(s) as they see appropriate.

Privacy Policy

Read123 and it’s parent company uses cookie and we also processes your personal information in line with GDPR regulations. We do not use your information for any other purpose than contacting you about your order or sending you information on products we believe will benefit you.

We do not sell or rent your personal details with any third party.

More information on this can be obtained by writing to us at [email protected] or by letter. Email us and we will provide our details such as address due to unsolicited emails we receive.